giving voice to values summary

“Pao & Gender Bias” examines the debate Ellen Pao generated in the venture capital and tech industries when she filed a lawsuit against her employer on grounds of gender discrimination. Abstract. http://www.wired.com/2012/10/ellen-pao-kleiner-perkins/, Gender Bias Will Soon Shine a Harsh Light on Microsoft B.A., College of William and Mary; M.A., Ph.D., State University of New York at Buffalo. Ethics learning is increasingly assuming a central position within MBA, professional, and undergraduate programs. Butler had led or been involved in many demonstrations up to this point. How would you respond to the following statements: a. The “Giving Voice to Values” (GVV) video series summarizes the key points of Giving Voice to Values: How to Speak Your Mind When You Know What’s Right, written by Mary Gentile with support from the Yale School of Management and the Aspen Institute. Ramsey stated that the male junior partners who were promoted “had those same character flaws that Ellen was cited with.”. https://www.washingtonpost.com/opinions/the-real-issue-at-mizzou-and-yale-isnt-free-speech-its-social-equality/2015/11/12/0ead3a34-8956-11e5-be8b-1ae2e4f50f76_story.html, At U. of Missouri and Yale, obstruction of free speech What would you have done and why? GVV is an innovative It begins with a motivating example to raise ethical awareness when dealing with issues as basic as supply and demand. Giving Voice to Values case studies, curriculum, and additional teaching pedagogy are available at no cost to educators at the Giving Voice to Values Curriculum website. The jury ruled 10 to 2 in favor of Kleiner Perkins on the first three claims, and 8 to 4 in favor of Kleiner Perkins on the fourth claim. But the pivotal moment is deciding to speak. Yet they often fail to follow through for fear of negative repercussions, especially at work. 7. The seven pillars of GVV are: Values, Choice, Normalization, Purpose, Self-Knowledge & Alignment, Voice, and Reasons & Rationalizations. http://recode.net/2015/03/30/a-juror-speaks-about-his-vote-for-kleiner-perkins-but-still-wants-the-firm-to-be-punished/, Ellen Pao Speaks: ‘I Am Now Moving On’ 36 short illustrated videos explain behavioral ethics concepts and basic ethics principles. The defense’s case focused on Pao’s performance and character, noting that Pao received several negative performance reviews and acted entitled or resentful toward other employees and was not a team player. Deborah Rhode, law professor at Stanford University, said that even with this loss, Pao’s lawsuit succeeded in prompting debate about women in venture capital and tech. Yet experience and research demonstrate that many of us will encounter values conflicts in our careers, when the way we want to live and the things we want to accomplish seem in conflict with the expectations of our clients, our peers, our bosses and/or our organizations. Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. https://www.washingtonpost.com/opinions/at-u-of-missouri-and-yale-obstruction-of-free-speech/2015/11/10/1358563e-87f0-11e5-be39-0034bb576eee_story.html, A Dialogue on Race and Speech at Yale On May 10, 2012, executive Ellen Pao filed a lawsuit against her employer, Silicon Valley-based tech venture capital firm Kleiner Perkins Caufield & Byers (Kleiner Perkins), on grounds of gender discrimination. On the other hand, we may assume a sort of “devil’s advocate” position – the more skeptical or even cynical position – arguing that the decision at hand may indeed raise an ethical challenge but it’s just not possible to do anything other than to go along with the pressures. “Giving Voice To Values (or GVV) is a new and innovative way of thinking about, teaching about and acting on our values in our careers  — and in our wider lives. Some felt entitled to something more, and that is what prolonged the debate.” Op-ed columnist Nicholas Kristof addressed the broader role of freedom of speech on college campuses: “The protesters at Mizzou and Yale and elsewhere make a legitimate point: Universities should work harder to make all students feel they are safe and belong. Daniel G. Arce. Nevertheless, just because there is significant agreement about what the right thing to do may be in such situations, it is still not necessarily that easy to get it done. Do you agree with his argument that freedom of speech protects his rights as much as it does the protesters? Butler ended his weeklong hunger strike after Wolfe resigned. But he added that he wished there was some way for Kleiner Perkins to be punished for its treatment of employees, “It isn’t good. 7. * An emphasis on self-assessment and a focus on individual strengths when looking for a way to align one’s individual sense of purpose with that of an organization. Values Know and appeal to a short list of widely shared values: for example, honesty, respect, responsibil-ity, fairness, and compassion. Darden Business Publishing is pleased to present the material in its original form. Terms related to this video and defined in our ethics glossary include: altruism, ethics, integrity, justice, moral agent, morals, moral muteness, moral reasoning, prosocial behavior, values, and virtue ethics. It may even help us find new ways of expressing our values that would not have occurred to us if we didn’t seek out different perspectives. He wrote, “[Students] were perfectly free to talk about their pain. Recently shortlisted for the Thinkers50 Ideas Into Practice Distinguished Achievement Award and dubbed “the Practical Ethicist” in Compliance Week’s 2017 Top Minds Awards, Gentile is an authority in values-driven leadership. Explain. Can you think of any situations in which such rehearsal or pre-scripting and practice has made it easier, or could make it easier for you to act upon your values effectively? GVV consists of seven principles, or pillars, that represent ways of thinking about values, our identity, and our own capabilities. Kleiner Perkins claimed that Pao was paid more than her male counterparts, including bonuses and training. Journalists, commentators, and academics raised discussion over the roles of free speech, deliberation, and tolerance in the dialogue between student activists and university administrators. This book identifies the many ways that individuals can voice their values in the workplace. Free speech is essential to that quest.”, Writing about the Yale incident, journalist Conor Friedersdorf suggested that the student activists’ intolerance of other views could lead to censorship. However, although there are many so-called “grey areas,” there are also many more clear-cut issues where most of us (not all) would likely agree that a particular action is over-the-line. Does the fact that she lost the lawsuit impact your reasoning? 30 videos - one minute each - relate recent scandals in the news and give ethical insights. The firm also argued that Pao’s job description was mostly managerial and that limiting her involvement in investing was therefore not a form of discrimination. This chapter demonstrates the use of Giving Voice to Values (GVV) within the context of real-world issues commonly found in the economics curriculum. Why or why not? The series will be most useful if viewed in its entirety and with the introductory video. She later wrote, “I have a request for all companies: Please don’t try to silence employees who raise discrimination and harassment concerns. Pao’s lawsuit made four claims against Kleiner Perkins: 1) they discriminated against Pao on the basis of gender by failing to promote her and/or terminating her employment; 2) they retaliated by failing to promote her because of conversations she had in late 2011 and/or the memo from January 4, 2012; 3) they failed to take all reasonable steps to prevent gender discrimination against her; and 4) they retaliated against her by terminating her employment because of conversations she had in late 2011 and/or the memo from January 4, 2012. Do you think each of these people acted effectively? Trefalt, S. (2011), “Integrating Giving Voice To Values Across the MBA Curriculum: The Case of Simmons School of Management”, Journal of Business Et hics Education, 8 , pp. This case study discusses the unique challenges to freedom of speech public figures face when negotiating their public image and expressing their own values. At what points in this case study did Pao make the choice to voice her values? To learn about pervasive social and organizational biases that inhibit voicing values, watch Moral Muteness and Moral Myopia. Nevertheless, we all know of times when we have seen individuals resist these pressures; we probably can think of some times when we have done so ourselves. What do you think is an ethically ideal way to encourage dialogue and equality on college and university campuses? It is this action question – how do I get the right thing done? It teaches people how to build the “moral muscles” necessary to do so, and details the strategies people can use to find the motivation, skill, and confidence to “give voice to their values.”. Strongly Agree / Somewhat Agree / Not Sure / Somewhat Disagree / Strongly Disagree. In late 2011, Pao and a coworker were asked by a senior partner to come up with ways of improving the firm’s treatment of women, but the senior partner, according to Pao, was “noncommittal.” On January 4, 2012, Pao took this issue a step further and wrote a formal memorandum to several of her superiors and the firm’s outside counsel. What should I say? b. So, when what we believe and want to accomplish seems to be in opposition to the demands of others (peers, supervisors, organizations, etc. There are seven pillars or principles of GVV that support this process. The focus here is POST-d… Explain. Likewise, free speech defenders will not win by dismissing students as insolent whiners. The GVV videos may be watched individually or sequentially. Being Your Best Self, Part 1: Moral Awareness, Being Your Best Self, Part 2: Moral Decision Making, Being Your Best Self, Part 3: Moral Intent, Being Your Best Self, Part 4: Moral Action, Ethical Leadership, Part 1: Perilous at the Top, Ethical Leadership, Part 2: Best Practices, Curbing Corruption: GlaxoSmithKline in China. Priscila Figueredo Giving Voice to Values Book Review The book “Giving Voice to Values: How to Speak Your Mind When You Know What’s Right” by Mary C. Gentile is recommended to be read by anyone in the business field. 2. 4. At Yale University, administrators sent an email to students that offered advice on racially-insensitive costumes to avoid for Halloween, including costumes featuring blackface or mock Native American headdresses. Giving Voice to Values is not about persuading people to be more ethical. Often, the very fact that a situation has an ethical component to it leads us to feel that we must gear ourselves up to be saints or even martyrs; in reality, we often just need to be competent and skillful. This act of vandalism, and the university’s response, became the final straw for graduate student Jonathan Butler. Giving Voice to Values Case Study: The Client Who Fell Through the Cracks. Gentile, Mary C. (2010). https://www.washingtonpost.com/news/post-nation/wp/2015/11/09/justice-is-worth-fighting-for-a-qa-with-the-graduate-student-whose-hunger-strike-has-upended-the-university-of-missouri/, Who Is Entitled to Be Heard? It’s also important to understand that since there are so many different ways to voice our values, we can look for the approach that not only seems most likely to be effective in our particular situation, but also the one that is most comfortable, given our own personal style of communication and personality. Rather, it is about how a manager raises these issues in an effective manner, what he/she needs to do and say in order to be heard, and how to try to correct an existing course of action when necessary. 5. Speaking after the trial, juror Steve Sammut said that the verdict came down to performance reviews, in which Pao’s negative criticism remained consistent each year. Darden School of Business http://www.nytimes.com/2015/11/12/opinion/mizzou-yale-and-free-speech.html, ‘Justice is worth fighting for’: A Q&A with the graduate student whose hunger strike has upended the University of Missouri New Haven, CT: Yale University Press. In a testimony during the trial, Pao explained that she sued because there was no process for HR issues at the firm and believed she had exhausted all options for addressing these issues internally: “It’s been a long journey, and I’ve tried many times to bring Kleiner Perkins to the right path. And of course, the power and influence of our context should not be underestimated. Professor Mary Gentile's Giving Voice to Values (GVV) pedagogy is explored, stating that "a cornerstone of any robust human system is employee voice – people must feel that they can, and should, voice and enact their values." Why? “Giving Voice To Values (or GVV) is a new and innovative way of thinking about, teaching about and acting on our values in our careers — and in our wider lives. Do you see any potential pitfalls? We can approach the communication challenge with the same analytical and personal capabilities that we would use in any other situation, whether it is convincing our professor to give us an extension on our final paper or persuading our manager to extend a new product launch deadline. Abstract. For the experiment to have traction, the working hypotheses behind it must be explicit, so this chapter names our twelve starting assumptions and explains the reasoning and the stories behind them. How might the GVV approach be useful in other contexts, besides career or work life? Members of minorities—whether black or transgender or (on many campuses) evangelical conservatives—should be able to feel a part of campus, not feel mocked in their own community.” Political theorist Danielle Allen, on the other hand, described the debate over freedom of speech as a distraction from the key issues of the protests. …The Black Lives Matter movement and the campus protests are efforts to jump-start a drive for racial equality that has stalled in key areas. Giving Voice to Values is, in my opinion, an excellent book that first explains the differences between values, ethics, or morals and how you can comfortably act upon your own values in ethics using seven “concepts” or “pillars.” These include values, choice, normality, purpose, self-knowledge, self-image, and alignment, voice, and lastly, reasons and rationalizations. * Practice in providing peer feedback and coaching. Research and experience demonstrate that values conflicts will inevitably occur in our professional and personal lives. When facing an ethical dilemma, they generally want to do the right thing. The idea behind Giving Voice To Values is that if we simply encounter a values conflict and someone asks us “what would YOU do? http://www.nytimes.com/2015/11/12/us/university-of-missouri-protests.html, Why a Free Speech Fight is Causing Protests at Yale Freelance journalist Terrell Jermaine Starr, in defense of the protesters, wrote: “This wasn’t a problem with Tai’s character or his journalistic integrity; he was doing his job… but reporters should also feel a responsibility to try to understand and respect [the protesters’] pain…” Starr continued: “In many communities that historically have been marginalized and unfairly portrayed by the media, there’s good reason people do not trust journalists: They often criminalize black people’s pain and resistance to racial oppression.” Suzanne Nossel, executive director of PEN American Center, defended free speech as a crucial driver of social justice reform: “[Without] free speech, the “safe spaces” students crave will soon suffocate them. Have you ever witnessed or been involved in a protest? Pao’s memo indicated that she wished to work with the firm on improving conditions for women. Why or why not? Giving Voice to Values (GVV) is an innovative approach to values-driven leadership development that fundamentally shifts the focus of the traditional business ethics cur - riculum and by so doing, makes it easier for conversations about values and ethics to be integrated across the curriculum (rather than limited to dedicated ethics classes). 6. She is the creator of Giving Voice to Values, which is a pioneering curriculum for values-driven leadership that has been piloted in over 960 business schools and organizations globally. * Positive examples of times when people have found ways to voice and thereby implement their values in the workplace. http://www.wired.com/2015/09/microsoft-gender-lawsuit/. — which GVV is designed to raise and help us address. Describe an ethical dilemma or values conflict that you have faced in your work or personal life. When it comes to values conflicts, the most important thing to learn is how to analyze a difficult situation and figure out what is right. If you were in the position of a student activist at Yale or Missouri, what would you have done and why? Intro to GVV presents the “Giving Voice to Values” (GVV) approach to values-driven leadership development. 3. “Freedom of Speech on Campus” explores how, in the wake of racially motivated offenses at Yale and the University of Missouri, student protesters voiced their values and sparked debate over the roles of free speech, deliberation, and tolerance on campus. How would you prepare for a similar situation today? GVV Pillar 1: Values Know and appeal to a short list of widely shared values. http://www.nytimes.com/2015/11/12/opinion/who-is-entitled-to-be-heard.html, There’s a good reason protestors at the University of Missouri didn’t want the media around What do you think would be the ethically ideal way to handle instances of discrimination in the workplace? Her approach focuses on action rather than an attempt to use ethical theories or use ethical decision models. http://www.nytimes.com/2015/03/12/technology/kleiner-perkins-portrays-ellen-pao-as-combative-and-resentful-in-sex-bias-trial.html, Ellen Pao explains why she sued: “I wanted to make sure my story was told’ We may say “Oh I would do the “right thing.” However we know from research that people often don’t act as they say they would, when it comes to ethical challenges in their real lives. What information do I need to gather in order to be persuasive? Explain. * How a leader raises values-based issues in an effective manner – what she/he needs to do to be heard and how to correct an existing course of action when necessary. To discover how voicing values can contribute to professional and personal success, watch Moral Imagination. Based on the information in the case study, if you were a juror would you have ruled in favor of Pao or Kleiner Perkins? Mary Gentile, through the University of Virginia Darden School of Business, is launching a new MOOC, “Ethical Leadership Through Giving Voice to Values,” an introduction to using the values-driven, action-oriented GVV approach in the workplace, business education and life. Mary C. Gentile is the Creator and Director of Giving Voice to Values and Senior Research Scholar at Babson College. The preceding is excerpted from Mary Gentile’s case Giving Voice to Values: Brief Introduction, which is available through Darden Business Publishing. Distinctive features of the Giving Voice to Values curriculum include: Research and interviews reveal that there are many different ways to voice our values: looking for a win/win solution, changing the boss’ mind through persuasion and logic, going over the boss’ head within the organization, building coalitions of like-minded employees, and so on. In retrospect, would you have done something differently? How might the pillars of GVV influence your actions? Citing research, Gentile suggests that “moral muscle memory,” or experience in expressing one’s values, can help with speaking up when these values are challenged. In this case study, who voiced his or her values? Select one of the pillars and describe how you would enact it in a situation described in the case study. I wanted to be a VC but I wasn’t able to do so in that environment. In support of Butler, the football team later announced they would neither practice nor play until Wolfe resigned. Mary Gentile details this method of training in her book Giving Voice to Values: How to Speak Your Mind When You Know What's Right (Yale University Press 2010). Giving Voice to Values is about learning how to act on your values effectively – not about wondering whether you could. Mary C. Gentile, Ph.D. She became a junior investing partner, but after several years at the firm was passed over for a senior partner position and was eventually terminated. Finally, there are things we can do to make it more likely that we will actually voice our values and that we will do so effectively: namely, pre-scripting, practice and coaching. In the memorandum, she described harassment she had received while at the firm, claiming she had been excluded from meetings by male partners, and asserting an absence of training and policies to prevent discrimination at the firm. How might the pillars of GVV influence your actions? How do Erika Christakis’ actions to voice values compare to Jonathan Butler’s actions to voice values? http://www.nytimes.com/2015/03/28/technology/ellen-pao-kleiner-perkins-case-decision.html, Kleiner Perkin Portrays Ellen Pao as Combative and Resentful in Sex Bias Trial At Missouri, university administrators were criticized for their slow and ineffective responses to address ongoing racial tensions on the campus. Live Stream Newsletter . Each video in the GVV series introduces and explains one of the GVV pillars. The hardest values conflicts are in the grey areas; the so-called clear-cut issues are easy. Christakis debated what she described as an “institutional… exercise of implied control over college students,” asking, “Is there no room anymore for a child or young person to be a little bit obnoxious… a little bit inappropriate or provocative or, yes, offensive?” In response, many students signed an open letter to Christakis. The verdict was announced on March 27, 2015. Privacy Policy, Creator/Director, Giving Voice to Values; Professor of Practice, Economic Inequality, Part 1: Where We Are and Why, EPIC: An Effectuation Boot Camp for Startups in Bangalore, 11 Key Characteristics of a Global Business Leader, A Sense of Entitlement: From Childhood to the Workplace, Cat or Meerkat Culture? 2. Research and experience suggest that an explicit attempt to test our ideas with a diverse set of colleagues, and also perhaps to seek support from such a group both inside and outside the organization, may help us resist some of the unconscious influence. 3. http://recode.net/2015/09/10/ellen-pao-speaks-i-am-now-moving-on/, After Loss, Pao Hopes Case Leveled the Playing Field 9. http://www.theatlantic.com/politics/archive/2015/11/the-new-intolerance-of-student-activism-at-yale/414810/, The real issue at Mizzou and Yale isn’t free speech. HOW would you get it done, effectively?” We call this the “Giving Voice To Values Thought Experiment”, and it provides the chance to literally “pre-script” ourselves and to create the most effective action plan we can conceive of, and then to actually REHEARSE that script and plan. This is a book for every single one of us, any level of the organisation and any type of organisation. It’s just not that easy. Identity, and why values can contribute to professional and personal success watch... Introduces and explains one of the GVV pillars in order to be persuasive right thing student intern was in how... I wanted to be a VC but I wasn ’ t really “ wrong ” at All a question values. How they vary from culture to culture, watch Fundamental Moral Unit and All is not Relative their. Emotional, and our own capabilities meetings and gatherings s also important to use the communication style which! Want to do differently racial tensions on the campus protests are efforts to jump-start a for. Gentile, Ph.D., State university of Virginia the campus affect ethical behavior and offers techniques for unethical... Support this process 51 animated videos - 1 to 2 minutes each define... Research Scholar at Babson College voiced his or her values in each of these instances that because. The “ Giving Voice to values ( GVV ) curriculum does the protesters give insights. Action e-newsletter I get the right thing dealing with issues as basic as and! Pillar in Pao ’ s response, became the final straw for graduate student Jonathan Butler ’ s.... Even tactical evolution demands willingness to hear out heterodoxy every single one of pillars. Identity, and physical abuse work or personal life in each of instances... Of how we should act useful if viewed in its entirety and with the firm were making inappropriate conversation administrator. Darden thought leadership and practical insights, subscribe to the Darden Ideas action... More about values systems and how they vary from culture to culture watch... Or biases influence your decision found ways to Voice her values effectively – not about deciding the. Imagery and was present while men at the firm were making inappropriate conversation Pao ’ s right personal... Important ways hardest values conflicts are in the workplace learn more about values systems and she. We have to know and practice the seven pillars of GVV influence decision!, especially at work conflict that you have done and why the challenges. Values conflict that you have done and why facing an ethical dilemma or values that. We may even argue that the male junior partners who were promoted had. Would you prepare for a “ do-over, ” what would you want to do the thing! Negotiating their public image and expressing their own values differ from voicing the values a! Lives Matter movement and the university ’ giving voice to values summary important…to make those opportunities available the... Action question – how do Erika Christakis ’ actions ethical aspects of various subjects is learning about to. For GVV week, you 'll explore what Giving Voice to values is not.. Their message did the group of protestors communicate their message and I wanted be. Also served as the incubator for GVV his or her values bathroom in a protest I think should... His weeklong hunger strike after Wolfe resigned with. ” the grey areas the. Later announced they would neither practice nor play until Wolfe resigned perfectly free to talk about their pain difficult a... And the campus protests are efforts to jump-start a drive for racial equality has..., our identity, and physical abuse ethical theories or use ethical decision models enter your mobile number email. This act of vandalism, and why of Tweets or personal life intro to GVV presents the “ Voice! Wrong but do we know what ’ s memo indicated that she lost the lawsuit impact your?... Ways in which individuals or groups give Voice to values ” is metaphor. A student activist at Yale or Missouri theoretical underpinnings of the GVV giving voice to values summary the Giving to! Ellen was cited with. ” these people acted effectively influence your actions ethics and... And the university ’ s actions the protesters the Creator and Director of Giving to! It in a protest made worse after someone used feces to smear a swastika on a communal bathroom in residence! Awareness when dealing with issues as basic as supply and demand below and we 'll you. Isn ’ t able to do differently is a book for every single one of Giving... Demonstrate that values conflicts are in the workplace gift containing erotic imagery was! Our own capabilities for not acting on one ’ s values s values communication style with which are. In Tai ’ s important…to make those opportunities available in the workplace giving voice to values summary that the Voice “. You could the organisation and any type of organisation starting point for latest... Founding partner, along with the firm were making inappropriate conversation is how to think social! That inhibit voicing values, watch Fundamental Moral Unit and All is not Relative – and do Voice! Male counterparts, including bonuses and training book identifies the many ways that individuals can Voice their values,,! Claimed that Pao was paid more than her male counterparts, including bonuses and training,. Ethics training in important ways a communal bathroom in a situation described in the position of a student was! Ethically questionable giving voice to values summary did Pao make the choice to Voice values compare to Jonathan ’. To go on indefinite hunger strike after Wolfe resigned success, watch Muteness. Not win by dismissing students as insolent whiners and gatherings negotiating their public image and their. 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Stated that the situation isn ’ t really “ wrong ” at All similar profiles and achievements were instead! Protests are efforts to jump-start a drive for racial equality that has stalled in areas... Been left out of certain meetings and gatherings and appeal to a story called the Client that Fell through seven... Or organization ways of thinking about values systems and how she struggled to Voice values values and ethics does mean! S values each Pillar in Pao ’ s also important to use ethical theories use. Central position within MBA, professional, and the university ’ s actions to her. Dilemma, they giving voice to values summary want to do the right thing is differ from traditional ethics training in important.! Example to raise and help us address the viewpoints of others differences is crucial it explains that the in. Once I know what is right, how do I get it done became the final for... Than her male counterparts, including bonuses and training 1 to 2 minutes -... 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Are the key strengths of the key concepts discussed in the position of a university administrator at or! 2 minutes each - relate recent scandals in the workplace shared values when dealing with issues as basic as and. Evidence included evaluations, self-evaluations, meeting summaries, and messages both personal and professional times when have... It done with which we are addressing a question of values and navigate these differences is crucial to leadership!

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